In the Payments Received module, you can find the following types of payments:
- Invoice Payments: Payments recorded for customers’ invoices.
- Retainer Payments: Payments recorded for retainer invoices (advance payments).
View Payments Received #
If you have already recorded payments from your customers, you can view them in the Payments Received module. Here’s how:
- Go to Sales > Payments Received.
- Select the desired payment.
Record Payments Received #
When recording payments, you might come across the following cases:
Record and Split Payment #
You can manually record payments from customers, and choose to apply them on their outstanding invoices. The payment amount can be split among a customer’s outstanding invoices.
Over Payments #
The total amount you receive from any customer can be applied across their various outstanding invoices. If you’ve not applied the whole amount, you can save the balance amount as an over or excess payment.
To record payment for a customer:
- Go to Sales > Payments Received.
- Click the + New button in the top right corner of the page.
- Fill in details on the New Payment page.
| Fields | Description |
|---|---|
| Customer Name | Select the customer from whom you are receiving the payment. |
| Amount | Enter the total payment received from the customer. Check the box Pay full amount to record the full outstanding payment for the customer. |
| Deposit To | Choose the account to which the payment gets deposited. |
| Tax Deducted | If the customer has deducted tax, mark this box and choose the account which tracks the tax. |
Split the payment received from the customer (entered in the Amount field) among each of their outstanding invoices.
- Clear applied amount: Click this to clear all the applied amounts on the page.
| Fields | Description |
|---|---|
| Amount Received | Total amount received from the customer. |
| Amount used for payments | Amount applied on the invoices. |
| Amount in excess | Any excess payment by the customer, i.e. the amount that is not applied on the invoices. |
- Add notes for the payment.
- Click Save at the bottom of the page.
Note:
If you have any amount in excess, i.e. you haven’t applied the whole amount on the invoice(s), you can choose to save it as an overpayment for the customer.
Refund Payments #
If you have recorded an advance from a customer, you can choose to refund that amount in full or in part. Here’s how:
- Go to Sales > Payments Received.
- Select the payment for which you have recorded an overpayment.
- Click More > Refund.
- Enter the Amount to refund. You can refund the amount in full or in part.
- Click Save.
